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Urgent Service Instructions

Do you have a service emergency for your pool, spa or hot tub?

We are available to answer your call at our Pool Sales and Service office, 905.475.6980, Monday to Friday, 8:30-4:30pm. If you have a service emergency outside our regular business hours, please email us Urgentservice@bonavistapools.com

If your request is an urgent matter, we will reply with service instructions and scheduling plans within 2 hours. Please note, requests between 9pm and 9am will not be responded to until first thing in the morning. If your request is not urgent, it will be dealt with on the next business day during business hours, M-F, 8:30-4:30pm.

8 Responses to Urgent Service Instructions

  1. Dave says:

    Good morning,
    Opened our pool on the weekend without any problems however after the pool was running for about an hour the heater developed a leek coming from the back. It is a Jandy heater, 3 years old, was wondering what your service rates are, and your availability.


  2. BonaVista says:

    Hi Dave. Thank you for your inquiry. We will have someone from our team contact you regarding your pool service request. Many thanks, BonaVista

  3. Joe says:

    My pool liner has come away from the wall in several places. I need someone to come out and give me an estimate on repairs please.

    Thank you.

  4. Judith Escott says:

    When we returned from work today the water in the pool was cloudy and the level of the water was too high suggesting the automatic water level device is not working properly. Last pool maintenance was Tuesday, May 22, when chlorine measured 0, pH was 7.6, and TA 190. 2 bags of shock were added. Please advise. Thanks.

  5. Tatiana says:


    We just bought a house with aboveground pool but unfortunately don’t have any idea how to clean the water that already in the pool.We need someone who can come out and give as an estimate how much it will be cost to just explainhow to useit and to clean the pool once.

  6. BonaVista says:

    Good morning Tatiana – I will have one of our pool service manangers contact you regarding service for your swimming pool. Thank you for contacting us and we will be in touch shortly. Kind regards, BonaVista.

  7. ronald schokking says:

    hello the pool is filling up with rain at 76 glen rd.Is there something We should be doing?

  8. Sammy Lam says:


    I have a Hydropool hot tub (year 2006 model). For some reason, the panel on the hot tub is not response. When we power off/on the main switch, the water flows and heating no problem. The panel is also working. Unfortunately, after 30 minutes, the button on the panel will not response. The “pump” icon on the panel is not moving. A technician came and said we need to replace the spa pack.
    Make it short. How much does it cost for a spa pack replacement?


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